As we know an IT service desk is an essential component of any business that relies on technology to function. It provides critical support to employees and customers and helps ensure that the organization runs smoothly and efficiently.

The business value of an IT service desk can help an organization to

• Improved employee productivity

• Enhanced customer satisfaction

• Reduced downtime

• Improved cost-efficiency

• Increased security

At INDDEN solutions we offer Managed ServiceDesk as a Service.

• Incident Management
• Request Management
• Change Management
• Problem Management
• Knowledge Management
• Communication

Network Operation Center (NOC)

Running a Network Operation Center (NOC) requires a lot of planning and resources. It can be challenging at times. In addition to monitoring and maintenance, NOCs also plays a critical role in security management. The team is also responsible for identifying and responding to security threats, implementing security protocols, and ensuring that data is protected from unauthorized access. Today NOC and cybersecurity are intertwined, with cybersecurity being a critical component of NOC operations. A strong cybersecurity posture is essential for protecting a company’s network infrastructure and ensuring its continued operation and reliability.

We at INDDEN offer to handle both along with our Managed NOC as a service.

What we do?

• Monitoring your network performance
• Incident management
• Troubleshooting
• Configuration management
• Change management
• Capacity planning